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We care about our products and logically do our best to deliver them to you in top condition. However, it sometimes happens that an order is broken during transport or that something else happens that allows you to make a claim under warranty. From a legal point of view, you are obliged to report this to us within two months of discovering the defect. If the defect falls within the warranty, we will arrange for repair or replacement free of charge.

Complaints

It can always happen that something does not go quite as planned. We recommend that you first make complaints known to us by emailing info@autishop.nl. If this does not lead to a solution, it is possible to register your dispute for mediation via WebwinkelKeur via https://www.webwinkelkeur.nl/consument/geschil. From 15 February 2016 it is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found at https://ec.europa.eu/odr. If your complaint is not yet being handled elsewhere, you are free to file your complaint via the European Union platform.

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About us

Jeroen and Mariska Veehof are experience experts in the field of autism, they are the proud parents of three sons, two of which have been diagnosed. Autishop has grown into the supplier with a wide range of products. Thanks to favorable pricing, expert advice and fast delivery, more and more individuals, schools and institutions are finding Autishop.

Do you have questions?

Contact Mariska for questions or advice:
info@autishop.nl of 0031613406669

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